E-MAIL DONISHA388@GMAIL.COM
NATIONALITY : AMERICAN
DRIVERS LICENSE : CLASS D
MARITAL STATUS : SINGLE

PROFILE

Team player, sense of humor, hard-working, efficient, and open-minded.

EDUCATION

1999 – 2003 Brockport High School, Brockport New York
Graduate: Regents Diploma
2012 - Present Genesee Community College, Batavia New York
Major: Humanities and Social Science A.A – in progress (distance learning)
 Dean’s List and Provost’s List - with a GPA over 3.30 each term for academic excellence.
2015 – 150 Hour TEFL Master Course – online distance learning through www.Learntefl.com

WORK EXPERIENCE

2010 – 2015 University of Rochester Medical Center Rochester, NY
Communications Representative/Data Control Clerk/Office Clerk
 Work independently overnight overseeing University and Hospital communications systems internally through inbound calls to communications center.
 General office tasks such as faxing, filing, recording, documenting, and managing sensitive patient information.
 Communications liaison for University. Managed telecommunications, paging, and overhead speaker announcements.
 Managed all medical STAT and facility alarms boards and panels.
2007 - 2009 Frontier Communications Rochester, NY
Traffic Administrator/Operator
 Process 800-1000 inbound customer requests for nationwide telecommunications company.
 Directory assistance, toll, emergency dispatch (police, fire, ambulance).

SKILLS

Excellent Computer and MS Office (Word, Excel, Outlook, Etc.)
Excellent Inbound Call Center/Telecommunications
Excellent Office/Secretarial skills including copying, faxing, filing
Native English Speaker
Basic Level of Spanish

HOBBIES AND INTERESTS

International Travel, Music (dancing and singing), Cooking

*References can be provided upon request