YOGITA JOSHI
Newly Qualified CELTA Teacher (Haryana,India)

Contact :Email: yogita_joshi2050@yahoo.co.in

EDUCATIONAL CREDENTIALS
Cambridge CELTA, New Delhi (BRITISH COUNCIL) -120 hour teaching course
August 2015-September 2015
CELTA is Certificate in English language Teaching to Adults. It is an international certification for English language teaching
and training.

B.Com, 2004  Delhi University
Class XII 2001  CBSE

OTHER CERTIFICATION
Undertaken and successfully completed Advance Diploma in Information Technology from NIIT

WORK PROFILE
PROCESS MANAGEMENT PROFESSIONAL
A keen planner and strategist with 8 years of experience with strong background in implementing process improvements and
quality initiatives for desired performance levels and resolving performance bottlenecks
Spearheading the effort as an Analyst (in US benefits) with ACS - Xerox, Noida since Dec’2010
Adept in Operations, Process Management, Client Servicing, Team Management and Training & Development
Professional competency in mobilizing and judiciously managing resources with structured inputs in the domains of
production planning, scheduling and monitoring to ensure smooth production operations
Experience in formulating integrated strategies while managing & leading teams for running a successful process operations
and developing Business Continuity Plans, Procedures and Service Standards for driving Business Service Excellence
Demonstrated skills in achieving the standard parameters in terms of retaining team members, process comprehension and
setting/ achieving efficiency targets for the trainees

PROFESSIONAL EXPERIENCE
SERVICE INDUSTRY-HRO/BPO

(1)ACS-Xerox Services,-INDIA
December- 2010 till October 2014
Analyst /SME in Defined Benefits (Dec’2010 – till Oct 2014)
Responsible for processing Retirement benefits and Overpayments of the retired and deceased PPTs
Onus of ensuring regular and stringent quality processing as per the SOP guidelines and deftly performed Quality
Audits/Focus Audit for the Process
Carried Documentation/Updating of Standard Operating Procedures (SOP) for new/existing Clients, also worked towards
Research and responded to Issues to process owners for queries or clarifications required in process thereby making the
Process more convenient.
Deftly handled a team of 20 Team members and responsible for Team development and management for attaining campaign
Client / Service, Technical Issue, etc., communicating with the Client Teams

(2)Aon-Hewitt (formerly known as Hewitt Associates) INDIA
Dec’-2006-Jun’2010
Process Developer/SME in DB/DC Group (Dec’2006-Jun’2010)
Credential of deftly carrying out the responsibilities of a Process Developer and discharging the duties efficiently in the
absence of the Operations Manager
Deftly handled a team of 20 Team members and responsible for Team development and management for attaining campaign
Client / Service, Technical Issue, etc., communicating with the Client Teams

PERSONAL DETAILS
Date of Birth: 1982
Language Known: English, Hindi.
Status: Married
Valid Indian Passport: Yes