I have over two years experience teaching in China, and I am looking for a position in Southeast Asia or the UAE, specifically in the countries I have listed. I am responsible, reliable, punctual, and culturally sensitive. Thank you for your consideration.

Alexander G. Zickert
P.O. Box 512 Manitowish Waters, WI 54545 • 1(715)604-2412
azickert@gmail.com • Skype: alex.zickert

Education

• TEFL International TESOL Certification; 120 hours in-class with practicum 2014
• 120 Hour TEFL Master Diploma(grade of A 97%), including Grammar Advisor(93%), Business(100%) and Young Learner(100%) Endorsements, Bridge TEFL, Bridge-Linguatec, Inc. Denver, CO 2012
• Graduate studies in social psychology, including Racism, Prejudice and Discrimination, and Educational Psychology, Arizona State University, Tempe, AZ; 4.0/4.0 GPA
• Bachelor of Science in psychology, University of Florida, Gainesville, FL 1991; 3.2/4.0 GPA

Professional Experience

2013 – 2014 Ministry of Education, People’s Republic of China

Guangdong Peizheng College, Guangzhou, Guangdong Province, China

Oral English Instructor

• Instruct freshmen and sophomores in Oral English; create and develop lesson plans using texts, CDs, DVDs, and other resources, including outside books and the internet. Grading based on attendance, participation, and final(oral) exams.
• Instruct students in preparation for IELTS and TOEFL examinations. Included instruction for speaking, listening, reading, and writing.
• Hold a weekly English Corner, a one hour and 30 minute session where interested students could come to practice their oral English and ask questions pertaining to all aspects of life and culture.
• Edit the official Guidelines and Regulations for Guangdong Peizheng College, after a translation from Chinese to English.

2012 – 2013 Dahua Training Centre, Huizhou City, Guangdong Province, China

Teacher of English as a Second Language

• Teach all levels of students: kindergarten, primary school, middle school, high school, university level, adult and business professional students.
• Responsible for creating lesson plans using texts, CDs, DVDs, and other resources, including flashcards, outside books, and the internet.
• Teach test preparation courses: BEC, TOEFL and IELTS(recent students have earned scores high enough to study in England, New Zealand, and Australia)
• Teach interview preparation for students wishing to attend English-speaking universities, both abroad and in Hong Kong(recent student interviewed and was accepted to Hong Kong Baptist University)
• Neutral speaking voice with no discernible accent.
• Specializes in oral and conversational English.

List of texts and materials used for different levels of teaching:

1. Business English
• Professional English 365(Cambridge University Press): student’s book, CD, workbook
• Success with BEC Preliminary(Summertown Publishing): student’s book, CD, workbook

2. Adult Level
• Interchange Intro, 1, 2, 3(Cambridge University Press): student’s book, CDs
• Cambridge English Starter, 1, 2, 3(Cambridge University Press): student’s book, cassette

3. University Level
• Challenge to Speak 1, 2(Higher Education Press): student’s book, CD
• Let’s Talk 1,2(Shanghai Foreign Language Education Press): student’s book, CD
• Inside Out 2(Shanghai Foreign Language Education Press): student’s book, CD

4. Middle School and High School Level
• English in Mind(Cambridge University Press): student’s book, CD, DVD, workbook
• Step up to IELTS(Cambridge University Press): student’s book, CD, workbook

5. Young Learners
• Kid’s Box 1, 2, 3, 4(Cambridge University Press): pupil’s book, activity book, CD, DVD, flashcards, posters
• Playway 1(Cambridge University Press): pupil’s book, activity book, CD, DVD

• Create, develop, and implement lesson plans for each individual session. Lesson plans include the source material(texts, CDs, workbooks, etc.) as well as additional related material and activities in support of the source material.

• Primarily used teaching method: Warm-up, Presentation, Practice, Performance

2002 – 2009 Farmers Insurance/Bristol West Insurance Group, Phoenix, AZ

Claims Analyst 2004-2009

Senior Claims Representative 2002-2004

• Handles most aspects of auto insurance claims, including coverage, investigation, liability determination, evaluation and negotiation of bodily injury claims, and litigation.
• Main focus on handling bodily injury claims resulting from low impact type accidents involving soft tissue injuries. Important in evaluating these claims is the use of Wrexpert, a biomechanical engineering program from Injury Sciences, which analyzes the accidents in terms of change in velocity(∆V), potential for injury(causation) and expected recovery times. Extensive litigation handling since 2005.
• Involved in the genesis, development, and completion of a program to batch common attorney files in order to gain rapport and effectively communicate standards of claims handling, leading to more prompt and effective settlements with the particular attorney. For the settled claims, the average amount of medical specials was $3,258.80 and the average settlement amount was $2,280.00.

1996-2002 Farmers Insurance Company, Phoenix, AZ

Quality Assurance Consultant 2001-2002

Claims Representative 1996-2001

• As Quality Assurance Consultant, was part of a team that worked with The Accenture Group to develop a program known as National Calibration, in which the entire claims force was brought in for training on becoming outcome-focused instead of process-focused in claims handling. Duties included program development, training the trainers, and training the claims handlers in individual classroom settings.
• Traveled to claims offices nationwide training adjusters in evaluation and negotiation of bodily injury claims, with an emphasis on the proper use of Colossus as an evaluation tool.
• Performed file audits at claims offices involving all aspects of claims handling. Followed up each audit with presentation, including outline of strengths and weaknesses of the offices, and ideas for improvement.
• As Claims Representative, handled all aspects of auto insurance claims, as well as general liability and homeowners liability claims. File handling included coverage investigations, liability investigations, property damage(homeowners and auto), bodily injury for direct and attorney represented claimants, including evaluation and negotiation of injury claims, as well as litigation. Files ranged from simple property damage claims to multiple fatalities.

1994-1996 The Sports Authority, Inc.
Receiving Manager 1995-1996
Team Leader in Receiving 1994-1995

• As Receiving Manager, responsible for inventory of sporting goods warehouse store of $3 to $5 million dollars. Duties included managing a team of 6-8 individuals responsible for receipt of freight from shipping carriers, input into the store’s inventory system, ticketing and preparing the merchandise to be stocked in the store. Also responsible for training, scheduling associates work hours, hiring and termination of employees, and opening the store for business.
• As Team Leader, responsible for training associates in all aspects of receiving, including inventory control, receipt of freight, freight claims, return of defective merchandise to vendors, ticketing, and preparing merchandise to be stocked in the store.

1992-1994 Sam’s Club
Associate

• General duties included receiving freight off trucks using forklift, assisting in return of defective merchandise to vendors, stocking shelves and creating merchandising areas, as well as customer service and cashiering.

Continuing Education/Special Skills

• Casualty Claims Law Associate/Automobile Claims Law Associate(CCLA/ACLA), American Educational Institute, Inc. 2006
• Advanced Liability School, Farmers Insurance, Simi Valley, CA 2000
• CPCU #5 General Insurance 1998
• Proficient in the use of Wrexpert as a biomechanical engineering tool, as well as Claims Outcome Advisor and Colossus as bodily injury evaluating tools
• Microsoft office competent, including Outlook, Word, Excel, PowerPoint, and Access