Rakesh Sharma
rakesh3245@gmail.com
Ernakulam, Kerala, India
91-896-815-7717

Native Level English Speaker
Citizenship: Indian
D.O.B.: 1984
Gender: Male
Marital Status: Single
Skype: rakesh.sharma1997

Career Objective
TEFL certified instructor, a Bachelor of Commerce graduate with the communication background with MNCs seeking a teaching position. Extensive knowledge and experience of teaching English to adults and children. Planned and taught lessons to students as a Freelance Tutor. Visited USA twice and lived in USA for 7 months.

Education

The American TESOL Institute Bangalore, India
TESOL In-Class Certification 2016
• 120 Hours of training including student teaching

Asian College of Teachers Bangalore, India
TEFL In-class Certification 2016
• 120 Hours of training including student teaching

Maharshi Dayanand University Haryana, India
• Bachelor of Commerce 2005

Teaching Experience

Freelance Tutor 2010-2014, 2016
• Prepared English language lessons and taught students of various levels, from Beginners to Upper-intermediate with diverse backgrounds
• Utilized the Direct Method Teaching Model to improve students’ grammar, listening, writing and speaking skills
• Created all course materials including activities, quizzes, reading samples and workshops for the students
• Evaluated students’ progress and tailored lessons accordingly
• Received consistently positive feedback from students on my teaching ability and the fun nature of my classes

Additional Work Experience

Sr. Customer Care Executive Punjab, India
OPK E Services Pvt. Ltd. Nov 2014 - Jan 2016
• Managed the Portfolio of American Customers
• Established communication with existing and potential customers based in USA including Schools, Hospitals, Attorneys, Government offices etc.
• Managed the execution of Customer’s orders
• Acted as a part of the “Sales & Customer Service” for an American company specialized primarily in Printer cartridges and Edible Ink
• Gained a “Certificate of Appreciation” for ‘Outstanding Efforts’

Customer Service Associate Haryana, India
WNS Sep 2008 – May 2010
• Managed the Insurance claims of American Customers
• Performed money collection from American Insurance companies
• Established communication with customers, MDs and Attorneys based in USA to have claims honoured
• Acted as a part of the Pilot Batch for the Accounts Receivable (B2B collections) for an Int’l Health care leader
• Took a course in ‘Working with assertiveness’
• Won a ‘Live Wire’ Award for the ‘Commitment and Hard Work’

Executive Punjab, India
Gupta Financial Services Apr 2006 - Sep 2007
• Established communication and maintained strong relationships with clients
• Managed to retain clients through exceptional service
• Managed the execution of client’s share orders
• Performed the client’s Investment Portfolio
• Provided the full range of services including B2B & B2C Collections

Awards

• “Certificate of Appreciation” for ‘Outstanding Efforts’ 2015
• “Live Wire” Award for the ‘Commitment and Hard Work’ 2009

Training

• “Working with Assertiveness” Training
• “Voice and Accent” Training

Technical Skills

• MS Office (Word, Excel, Office, Power Point, Outlook, Access)
• Internet Literacy
• Typing 50 W.P.M.

Additional Information

• Int’l Travel: USA (Lived for 7 months)
• Languages: English (Advanced), Hindi (Advanced)
• Interests: Sports, Music, Dancing, Traveling, Reading, Animal Rescue, Child Care

Storytelling, Video games and Volunteer Work

References
Available upon request