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Resumes

China, Thailand, Burma, Indonesia, Japan, Korea,
By:Zuzana Faltusova <zuzana.faltusova@gmail.com>
Date: 18 April 2015

ZUZANA FALTUSOVA
Email:zuzana.faltusova@gmail.com, Tel: +420 721896450, Skype: zuzanafaltusova, Wechat: Zuzi1201

Objective:
To apply the skills I have gained throughout my extensive experience in customer service, secretarial/ administration employment, of 15 years in United Kingdom and international travel in the position of an English/ESL classroom assistant/teacher.

Key skills:
• Privately taught English on one-to-one basis as well as small groups of children
• Languages spoken: English and Czech- fluent, Russian/Italian - lower intermediate
• Creative, dependable, positive, committed, compassionate with cultural sensitivity

Education & Training:
03/2015 – 04/2015 Teaching Adult Learners certificate

Central Institute of Technology, Australia

02/2015 – 03/2015 Early Childhood Education certificate

Gowrie, Victoria, Australia

09/2011 – 12/2011 TEFL Advanced certificate
TEFL Express, London

09/2005 – 06/2008 International Relations University Diploma (Associate Degree level)
London Metropolitan University/City College of New York

09/2001 – 12/2001 NVQ Certificate translation and interpretation (Czech/English)

Select Training, London
Work Experience:

CROWNE PLAZA HOTEL, Sohar, Oman 05/2013 to 03/2015
Executive Personal Assistant

Provided Executive PA and administrative support to General Manager
• Executive level secretarial and PA support, compilation of executive level reports and presentations
• Liaison between all impacted departments, senior management and external clients, contractors and suppliers, local government agencies
• Created highly effective organizational and filing systems, including quick and thorough indexing, filing and storage
• Assisting HR department by actively participating in the recruiting process, addressing employee matters and organizing work activities for a company.
• Team management and delegation of work responsibilities among the office personnel

Sotio a.s., Prague, Czech Republic 02/2012 to 03/2013
Executive Assistant/Office Manager

Provided executive level administrative support to Chief Medical Officer and his team; including high volume diary management, scheduling meetings and conference calls, arranging international travel, monthly expenses submission, produce high-quality reports and presentations, board minutes taking. Overall responsibility for the smooth running of the office.
• Ensured adherence with company regulations by translating and maintaining policies and procedures
• Managed financial operations by performing accounting functions and processing travel expenses
• Assisted in the transition/relocation of the Chief Medical Officer from Chicago to Prague

Interoute plc, Prague/Czech Republic & London /UK 10/2009 to 12/2011 Executive Assistant

Provided executive level administrative support to Executive Vice President and Vice President in international telecommunication company with 16 offices across the globe and €360 million turnover.
• Assisted in the development of executive level reports and presentations
• Adeptly handled incoming communications, especially in Executive Vice-President’s absence and respond to internal requests for information on a timely basis
• Coordinated and set up high-level conference calls, shareholders, board and management meetings, special events and travel arrangements for top executives
• Significantly reduced company travel expenses by identifying cost effective travel agencies, and through personal research
• Assisted with integration and familiarization new international co-workers in Prague office

Temporary/part-time roles while at University, London, UK/ New York, USA 01/2006 to 07/2009
Personal/Executive Assistant

Provided executive support in fast-paced financial environment (Goldman Sachs, McKinsey & Co, RSA, CCNY).
• Coordinated and set up conference calls, client and management meetings, diary management and travel arrangements for top executives
• Maintained confidentiality with highly sensitive information

Doctorcall Ltd, London, UK 09/2000 to 10/2005
Operations Executive/Personal Assistant

As Operations Executive and Personal Assistant to Chairman, responsible for scheduling clinic appointments, organizing the rotas for 25 doctors and overseeing private 24 hour medical call centre for the home visiting doctors’ service.
• Successfully organized and represented the company at the Lifestyle and Employee Benefits exhibitions
• Responsible for and successful at, establishing new business contacts with leading London
hotels and organizations by business networking and marketing
• Managed all new staff Induction training, on-going assessment and performance monitoring

Working experience while travelling around the World 01/1999 to 07/2000
During my travels I have engaged in farm work in Italy and Australia, and have been a hotel representative in
Greece, Portugal and Italy.
• Personal attributes strengthened; resourcefulness, determination and flexibility
• Gained empathy and understanding of different cultures, ideologies and languages

Czech Centre (Czech Embassy), London, UK 01/1996 to 12/1998
Secretary/Project Assistant

Personal assistant to the Managing Director, with responsibility for all typing and secretarial duties within the Czech Centre.
• Actively assisted in promoting Czech culture and products within UK
• Coordinated regular exhibitions and events; responsible for marketing these events, liaising with the many exhibitors and organizing and managing the caterers


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