Hello there. I am looking to be in Hangzhou in a teaching/management position by June 2015. I am TEFL certified, as well as having three years of prior teaching experience. At the moment I am the head of a customer support line, but am looking to change my profession. I have included below the text from my resume, as well as my contact information. To be completely clear, I do not have a BA, I know this can be a problem. My college degree and relevant experience however, should be more than sufficient to make up for that.

Regards, and I hope to hear from you soon.
-Andrew Lake

1872 rue Rachel est, Montréal, QC H2H 1P6 ǀ 438 788 9685 ǀ ajlake@hotmail.ca

Objective
To work in a position that requires strong leadership and communications skills, preferably as a teacher or a manager and particularly in a role where I can enable and empower youth with valuable skills of their own.

Experience
VMC Game Labs September 2014 –
Senior Support Agent – Head of a 24-hour online customer support team. Constantly coaching, evaluating, and providing feedback for the team while also ensuring a professional and effective customer experience.
Starbucks Coffee Canada August 2004 – October 2013
Store Supervisor – Direct control of daily operations, training and development of staff members. Managed six stores in four years, retrained staff to improve customer service and co-wrote new training manual for the district.
Unionville High School 2012 – 2014
Class Instructor (volunteer) – Taught outdoor survival to high school classes with 25+ students. Monthly overnight trips, winter included. Taught survival techniques with minimal equipment, improvisation, and highlighting the effectiveness of teamwork.
Buttonville Public School 2010 – 2011
ESL Instructor (volunteer) – Designed lesson plans, class routines, games, and ensured English was the only language used throughout the class, for a class of children, age 10.
Music Teacher Assistant (volunteer) – Helped teach recorder and music basics to children, ages 5-6.

Education
Seneca College – King City, Ontario, CA 2007 – 2010
Certificate in Police Foundations – Fully trained in all levels of law and civil and criminal law proceedings. Further educated in building/computer security technology.
ITTT International TEFL and TESOL training 2015
120 Hour TEFL Certificate, CTEYL certification included – Trained and certified in the teaching of English as a foreign language, with a Young Learners specialization.

Skills
Leadership, teaching, problem solving, working with youth, security, law, management, English writing and communications, Windows systems, video editing, organization and scheduling, administrative duties, resourcefulness and improvisation, virtual gaming and technology.