Personal details
Full name: JENNIFER KINNEAR
Address: Amsterdam, 1054HE
e-mail: jenniferkinnear@hotmail.com
Phone: +31 (0)657 084 291
Date of birth: 1983

Education
2009 Manchester Academy of English Cambridge English Language Teaching qualifications (CELTA)
2001 - 2005Manchester Metropolitan UniversityBA (Hons) Modern Languages – French & Spanish
1994 - 2001West Kirby Girls Grammar3 A-Levels – Economics, French, Spanish
11 GCSE’s

Employment
09.2015 – 09.2016 Logistical Customer Support Ricoh International B.V.
05.2012 – 08.2015 Sales Administrator AnalystEpson Europe B.V.
09.2011 – 05.2012Administrative AssistantSyncreon Technology
08.2010 – 07.2011Head TeacherSeoul English Village
10.2009 – 08.2010English TeacherSeoul English Village
05.2009 – 07.2009 English Language TeacherConcord College
11.2008 – 03.2009Northwest Account ManagerRemarc Technology
06.2005 – 10.2008Multiple roles Emirates Airline

Employment Details and Experience
Logistical Customer Support – Ricoh International B.V
coordinating the communication between distributor partners and end-customers to respond to their needs in the most optimal way
performing the duties as an Employee Committee member
acting as a DWC (Dutch Works Council) member

Sales Administrator Analyst- Epson B.V.
managing customer accounts to ensure transactions, such as orders or price protection claims, are processed correctly and quickly
cooperating closely with the commercial & supply chain departments to ensure that everything is processed efficiently
dealing with complaints and financial claims of customers, including those related to stock rotation, back margin, price protection, rebates and logistics
ensuring that all processes adhere to current relevant policies & procedures, J-SOX, ISO & internal work instructions
acting as a DWC (Dutch Works Council) member

Administrative Assistant - the Customer Fulfilment Services department of Syncreon Technology
meeting clients to ensure that their needs are met and any additional requirements are discussed so that their requests are dealt with in a customized fashion
anticipating clients’ needs, responding to all queries and requests in a timely & punctual manner.
communicating with different departments to ensure orders are handed over promptly within agreed SLAs
ordering consumables & managing the inventory for the department
collating the weekly figures to create an invoicing report with details of all shipped orders factoring in performance against SLA's & other variables

observing & evaluating teachers’ performance & facilitating their development in and out of the classroom
ensuring that teachers were in line with dress code, punctuality, general attitude & enforcing disciplinary measures if necessary
organising and overseeing the weekly arrival / dismissal of up to 800 students and making sure staff understood their roles
being in charge of the day-to-day operational running of the boarding school
managing staff of approximately 30 teachers from both English speaking countries & Korea
holding regular conferences with the department heads & managers of the school
organizing large school events to get potential new clients and generate new contracts and following up on the leads.
recruitment of new teaching staff
scheduling the lesson plan rota and managing holiday rota for all teachers
holding daily & weekly staff meetings to ensure teachers are informed & fully prepared to carry out their duties successfully

teaching English to Korean students aged between 6 and 18 at the basic, pre-intermediate, intermediate and advanced levels of language proficiency
producing effective lesson plans
updating existing curricula and designing new ones
organizing and developing a four week residential summer camp programme, including lesson plans & evening activities

teaching English under assessment of OFSTED (UK Government Office for Standards in Education)
managing a class of international students at the intermediate level
preparing & delivering a challenging syllabus coupled with fun extra-curricular activities
performing night-time residential supervision

Account Manager - Remarc Technology Training
assessing client training requests to provide a unique & bespoke training package.
presenting detailed information on course content to ensure candidate suitability & benefit to client.
meeting with clients to present bespoke packages based on their specified requirements
providing high level customer service throughout the training cycle to help win repeat business.

Emirates Airline - Executive Assistant (Maternity cover)
co-ordinating site visits for Emirates VIPs and top management.
meeting and greeting new clients and ensuring their needs were accommodated.
organizing all stages of travel itineraries for managers & all staff functions such as meetings and events.
diary management, taking minutes at meetings & producing, updating & distributing action lists.
processing all incoming & outgoing post, efficiently dealing with electronic correspondence.

Emirates Airline –Senior Sales & Service Agent
re-evaluating tickets & recalculating fares for groups & assisting travel agents & Emirates airport staff with sales/ticketing queries as well as processing UAE visa applications for non-UK residents & arranging medical assistance for passengers

Additional Qualifications and skills
J-SOX Separate Evaluator
Emirates AirlineFares & Pricing IATA Level 1
SAP operation skills
Operational skills of the Microsoft Office suite
Photoshop editing skills
Full clean driving license