Dear Management,
I am writing to express my interest for the position of Teacher in your esteemed company.
Having obtained my Bachelor’s Degree in Elementary Education(BEED) in the Philippine Normal University- Visayas (PNU), I wish to bring my knowledge, skills and commitment to excellence to your company’s innovative environment.

As an Education student, majoring in General Education, I’ve become equipped with the necessary knowledge that come with the position including Planning, preparing and delivering lessons to all students in the class, teaching according to the educational needs, abilities and achievement of the individual students and groups of students and adopting and working towards the implementation of the school development plan of the particular school they are giving service in;
I’ve been exposed to both teaching and call center industry. I started from a humble beginning as a Customer Service Associate. Years passed my competence, abilities and skills became firm and bolder. The job I had prior to my most recent job was Floor Support (Mini Supervisor). I am assigned to execute the following tasks: Manage a team of call center agents, be available to affect the entirety of the team’s operations, manage by walking around. Be visible to answer questions, take calls that your agents can’t handle and be available when an agent appears to need assistance and monitor queue and track inbound calls.
My most recent job is as a Manager/Recruiter wherein I have to perform tasks as follow: Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities, accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
For additional details regarding my qualification and expertise, please review my attached resume.
Thank you for taking the time to consider this application and I look forward to hearing from you.

Sincerely,
Mark Hendill Sotor

MARK HENDILL A. SOTOR
Brgy. Zone 6, Cadiz City, Negros Occidental
Philippines 6121
Mobile No.: +639959818294

OBJECTIVE: Obtain a position as a team player in a people-oriented organization where I can maximize my customer-service and teaching experiences in a challenging environment to achieve the corporate goals.

PERSONAL DATA :
Gender -Male
Age -25
Date of Birth: 1990
Place of birth: Philippines
Height 5’ 5”
Weight 58 kilos
Religion Roman Catholic
Email Address mark25sotor@gmail.com

ACHIEVEMENTS:
Nationality Filipino Officials in Different School Organizations.
License Examination for Teacher Passer
Special Leadership awardee
Elected Sangguniang Kabataan Member
Transition Floor Support
Pampanga Certificate of Recognition as Top Agent
Civil Status Single Certificate of Recognition as Top Sales Agent
Certificate of Recognition of Best in Customer Satisfaction

TRAINING AND SEMINARS ATTENDED:

Certificate of Participation in the Constitutional Assembly (CON-ASS)
Certificate of Participation During Peer Counselor’s Organization Workshop-Training
Reading Specialist Recognition
Certificate of Participation During Share a Joy
Leadership readiness/ Convergys Bacolod/Bacolod City
Certificate of Participation for Active Involvement During Pre- Employment Seminar
Certificate of Participation for the Invaluable support During the Freshmen Orientation
Livelihood Education
New Concept English Specialist Course Completion
Young Learners Teaching Techniques and Manipulatives Participation

EDUCATIONAL BACKGROUND:

Cadiz East Elementary School I

June 1998- May 2004
Dr. Vicente F. Gustilo Memorial National High school

June 2004-May 2008
Philippine Normal University
Bachelors in Elementary Education

June 2008- May 2012
Philippine Normal University
Livelihood Education

June 2008- March 2009
Philippine Normal University
Reading Education

June 2008- October 2008

EMPLOYMENT RECORDS:

Panasiatic Solutions Inc.
October 2012- March 2013
Customer Service Associate
 Provides efficient and effective solutions for the customer’s unsettled accounts.
 Makes the customer feel at ease and reducing the tension to irate customers by providing suitable and accommodating atmosphere during the conversation.
 Administers surveys to measure effectiveness and rapport, customer retention and good relationships to our clients.
 Support customers across Telecommunication, technology vertical.
 Working with customers/employees to identify computer problems and advising on the solution.
 Logging and keeping records of customer/employee queries.
 Analyzing call logs so you can spot common trends and underlying problems.
 Updating self-help documents so customers/employees can try to fix problems themselves.
 Working with field engineers to visit customers/employees if the problem is more serious.
 Testing and fixing faulty equipment.

Hanqi English
April 2013- January 2015
English Teacher
 Provide instruction to students on a variety of subjects using a distance-learning format.
 Answer student questions related to the course content.
 Respond to messages from peers and school administrators.
 Grade student assignments and tests.
 Assess student progress.
 Suggest program or curriculum improvements to school administrators.
Convergys Bacolod
October 2013- March 2016
Under-training Supervisor/Customer Service/Sales Associate
 Listen attentively to customer needs and concerns; demonstrate empathy.
 Prepare complete and accurate work and update customer file.
 Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
 Explain products or services and prices, and answer questions from customers.
 Answer telephone calls from potential customers who have been solicited through advertisements.
 Train aspiring agent to become employee ready.
 Share best practices to the newly hired agent.
 Develop positive behavior.
 Create warm environment for the newly hired agent.
 Supervise a team to achieve extraordinary result and exceed extra miles.

Linkupcrm Singapore
March 2016- Present
Manager/Recruiter
 Supervise the operational work carried out by employees reporting to company.
 Directly instruct employees under them on work to be carried out by them and the methods to be adopted.
 Provide guidance on the job training required by workmen the course of their work.
 Recommend disciplinary action for employees breaking discipline and not responding to warnings and advise of supervisors.
 Act as a point of contact and build influential candidate relationships during selection process.

Qualifications:
 Ability to work under pressure and without supervision
 Excellent skill in dealing different people with different personalities
 Proficient in both written and spoken English
 computer literate and well versed with Microsoft applications ( Word, Excel, PowerPoint)
 Approachable , good listener passionate and energetic
 Adept in developing marketing strategies
 Excellent managerial, planning and organizational skills

I hereby certify that the above information are true and correct based on my knowledge and belief.

MARK HENDILL A. SOTOR

Applicant