Sinead Payton
Luton, Bedfordshire LU4 0UQ
Contact Number: 07891673601

PERSONAL DETAILS

Date of Birth: 1989
Email: payton89@hotmail.co.uk
Sex: Female Nationality: British

EDUCATION

• Master TEFL certificate
• London School of Etiquette training course
• NVQ level 2 in Aviation
• A LEVELS: Drama and critical thinking, AS level in business studies.
• GCSEs:10 GCSEs at grade A*-C including Mathematics, English, and Science

PROFESSIONAL EXPERIENCE

Harrods – Customer Service/Operations Controller/ assistant
• Conversing with all nationalities, in an aviation environment. Face to face, radio and telephone interaction with customers and airline crews from different backgrounds and ethnic origins. Ensuring tact and diplomacy is evident for all religions and faiths, and all customers are treated with respect and dignity.
• Taking responsibility for protocol for our Royal and Heads of State flights ensuring they and their entourage have a quick and effortless journey through border force check point.
• Adhering to operational procedures with regard to Health & Safety and following set guidelines with regard to equality and diversity within the working environment.
• Being responsible for passport and visa documentation, VAT recovery, letters of consent to travel, hotel, car hire, catering and ensuring customer expectations are anticipated and realised.
• Booking conference rooms, with facilities, for customers working to business deadlines.
• Taking responsibility for all paperwork and liaising with other airport operators and their clients to ensure our business remains profitable and our paper trail will surpass any audit checks. Responsible for large sums of cash, and ensuring clients are charged the correct amount for services received.
• Ensuring the crucial part I play in the Operations team helps the team work together to ensure that the working environment is a relaxed, friendly but extremely functional part of the business.
• Training and mentoring new Customer Service and Operations staff to help them understand the role and give them the confidence and ability to enjoy the challenge which they have taken on.

Aviance - Senior Passenger Service Agent
• Ensuring all passengers had the correct documentation to travel to their destination, and to ensure the safety and security of the baggage loaded onto any departing aircraft. Working closely with Border Force to ensure that passports and ID shown at check points was genuine and valid for travel.
• Delivering paperwork to airline crews to ensure safe and on time departures.
• Responsibility for monies taken on the ticket desks and ensuring tickets issued were relevant and accountable, and reservations were changed as necessary. End of day banking responsibility.
• Staff allocation to different areas when necessary, ensuring arriving and departing aircraft were able to meet their airport restrictions without any delays.
• Training and mentoring new airport agents, to ensure they were confident and competent in their new roles.

SKILLS

I hold a Full UK Driving Licence with no convictions. I speak fluent English. I am computer literate and can use software such as Word, PowerPoint and Excel, as well as the Internet. I maintain a clear disclosure check and a full ID pass for a secure airport environment.

INTERESTS AND ACTIVITIES

I enjoy organising events and fun days out to keep everyone entertained. To relax I like to listen to music and read. I have a great passion for travelling and am intrigued by experiencing new things in new places. I love to volunteer and help teach/mentor students at schools having just returned from Asia and the Far East.

PERSONAL PROFILE

I am a hard working individual with work experience and interpersonal qualities. I am an adaptable and enthusiastic individual who takes great pride in my work. I can communicate well at all levels and am able to form good working relationships quickly with a wide range of people. I am reliable and versatile and believe that I can work well individually and as part of a team.

REFERENCES

References available upon request