Actually, saying that you would have known about the complaints up front is not true. How would you know what complaints were made against you? Did you work in the office? From what I have heard, all the students review the tutors after each quarter. The thought that they would tell you what they think about you or complain directly to you is quite naive as most Asian cultures are not confrontational and prefer a "saving face" mentality. Most likely you did get many complaints from the students. As for the amount the students are paying in comparison to what the tutors make, that is true. I would agree that the company overcharges the parents but it still does not seem to deter them. So, the only people to really blame are the parents for continuing the cycle.